Learn more about the ARTT Guide

What can I say?
How do I say it?

In the middle of online exchanges that are about inaccurate or difficult-to-understand information, how you might respond depends not only on your understanding of the information, but the goal of your conversation as well.

The ARTT Guide is a Web-based software assistant that brings together insights about how to engage in positive exchanges around credible information.

ARTT provides support by addressing the fundamental obstacles presented by social media platforms and online communication.

The Analysis and Response Toolkit for Trust or ARTT is focused on helping people engage in trust-building when discussing vaccine efficacy and other topics online. Our central tool, the ARTT Guide, provides insights into points of analysis and response during conversations around complicated discussions.

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ARTT GUIDE COMPONENTS

The Response Model

Most interventions aim to change some aspect of human knowledge or behavior. Across different disciplines, we identify the outcomes shown at right that are associated with research studies and practitioner handbooks. The result includes suggested modes for a good response online, which include possibilities explained below.

De-Escalate

De-escalation is a reduction of hostilities between different individuals or groups. A number of methods, such as using humor or reminding the other party about shared values, can help in de-escalating a conflict.

EXAMPLE: Acknowledge that you understand their point of view; find areas that you both agree on; and use hedges when asserting claims, so that they do not seem extremely definitive or absolute. “I think you’re coming from this perspective on this, and I can see why you think this. Here are some things I think about when considering this issue.”

GOALS: This is an overarching goal of efforts in conflict resolution or transformation. De-escalation is a complex process that overlaps or includes other modes, such as listening.

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